Shipping policy

Thank you for shopping with Horizon Spring.

This Shipping & Delivery Policy explains how we process, ship, and deliver your order. Please read it together with our Refund Policy, Privacy Policy and Terms of Service.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days of being placed. Processing includes order verification, packing, and handover to our shipping partners. Processing times may be longer during sales, promotions, or public holidays.

You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order has been dispatched.

2. SHIPPING DESTINATIONS

We currently ship to a range of international destinations, including Qatar and other countries across the Middle East, Europe, North America, and Asia-Pacific. Available shipping destinations are shown at checkout.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times vary by destination and product, and are shown on the product page and at checkout where available. As a general guide:

• Qatar and the Gulf region: approximately 7–14 business days
• International destinations: approximately 10–20 business days

These are estimates only and not guaranteed delivery dates. Delivery times may be affected by customs processing, local courier delays, weather, or other circumstances outside our control.

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery destination, order weight, and selected shipping method. Any applicable free-shipping thresholds or promotions will be displayed at checkout.

5. MULTIPLE PACKAGES

Products in the same order may be fulfilled from different locations and may arrive in separate packages at different times. If this applies to your order, you will receive separate tracking information for each package.

6. CUSTOMS, DUTIES AND TAXES

For international orders, your order may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.

7. TRACKING YOUR ORDER

Once your order has shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after dispatch.

8. DELAYED OR LOST SHIPMENTS

If your order has not arrived within the estimated delivery window, please contact us at contactus@horizon-spring.com with your order number so we can investigate with the shipping carrier.

9. INCORRECT ADDRESSES

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. Contact us as soon as possible if you need to correct an address after placing an order — we cannot guarantee a change once an order has entered processing.

10. CHANGES TO THIS POLICY

We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping partners, procedures, or applicable laws. The latest version will always be available on this page.

11. CONTACT US

For questions about shipping or an order in transit, contact:

Horizon Spring

Email: contactus@horizon-spring.com